Case Study · Railway Ticketing · Since 2007
Powering
Millions
of Tickets
Millions
of Tickets
How Thinvent's rugged thin clients power the UTS, JTBS, PRS and ATVM ticketing systems of Indian Railways — the world's second largest rail network.
×
INDIAN
RAILWAYS
RAILWAYS
Indian Railways — World's 2nd Largest Rail Network
UTS · JTBS · PRS · ATVM · 6,000+ stations · 25 million passengers daily
20,000+
Thinvent thin clients deployed across railway zones
2007
Partnership start — preferred vendor for 18+ years
25M
Passengers served daily across the rail network
₹17Cr
Daily revenue from unreserved ticketing alone
<2s
Ticket printing time per transaction
The Challenge
Millions of Tickets. Every Day. No Margin for Error.
CRIS-certified software required
Must integrate seamlessly with CRIS servers and software — after rigorous technical evaluation.
Diverse harsh environments
Dust, heat, humidity and monsoons across thousands of stations — from deserts to mountains to coasts.
UTS · JTBS · PRS · ATVM all covered
Reserved, unreserved, Jan Sadharan, and vending machine ticketing — one platform for all.
Zero downtime at busy counters
Millions of passengers queue daily. A failed terminal creates chaos. Reliability is mission-critical.
"Neo S revolutionised railway ticketing — effortlessly printing millions of tickets across reserved and unreserved counters nationwide."
— Thinvent Case Study
Indian Railways — A National Lifeline
World's 2nd largest rail network under single management. 6,000+ stations. 25 million passengers daily. 17 crore rupees in daily unreserved ticket revenue alone.
The Solution
Neo S Thin Client — Built for Railways
Built to CRIS specifications
Thoroughly evaluated and certified — seamless integration with all CRIS software and server infrastructure.
Rugged, weatherproof, all-India ready
Withstands dust, heat, monsoons and altitude. Deployed from Kanyakumari to Leh without modification.
All ticketing modes — one device
UTS, JTBS, PRS, ATVM smart card recharge — one Thinvent device handles every ticketing workflow.
Ticket printed in under 2 seconds
High-speed dot matrix and thermal ticket printing with full Indian language support including all 22 scheduled languages.
The Scale of the Mission
CRIS · Indian Railways · Thinvent deployment data
◆
21 million unreserved journeys happen every single day — each requiring a fast, reliable ticket transaction.
◆
Average ticket value is just ₹8.08 — so transaction cost must be kept as low as possible. Thinvent's thin clients are the answer.
◆
ATVM smart card kiosks run 24/7 with no staff — Thinvent's fanless, sealed hardware handles continuous unattended operation.
◆
All 22 Indian languages supported — ISCII printing with Epson, TVSE, Printronix and MT-Lipi emulation built in.
Featured Hardware
Thinvent Neo S Thin Client
CRIS-certified · All Indian languages
Dot matrix printing · SSH/Telnet/VT220
Fanless · Rugged · Made in India
About Thinvent
20,000+ devices operating seamlessly across all railway zones. UTS counters · JTBS franchise outlets · ATVM kiosks · PRS reserved ticketing · Smart card recharge terminals.
About the Partnership
Thinvent has worked closely with the CRIS (Centre for Railway Information Systems) team since 2007 — developing and refining thin client technology for every mode of unreserved and reserved ticketing across India.
Scan for case study